Frequently Asked Questions

I haven't received my order confirmation or shipping emails

Order confirmation emails are provided immediately after checkout to the email address used during checkout.

If you have not received your order confirmation email we ask that you first confirm that it has not gone to an alternate email you may have provided during checkout.

If you still cannot locate your order confirmation email please reach out to us and we'll get you on track.

Can I change my shipping address?

We cannot change shipping addresses after orders are placed. If you accidentally placed an order to an incorrect address and would like to cancel it, please contact us as soon as possible and we shall attempt to do so.

Do you offer Bulk or Wholesale orders?

Bulk/Wholesale orders are available to large organizations on a select basis.

For more info regarding bulk orders please contact us using the inquiry form found here.

Do you offer International Shipping?

Not at this time. However international shipping will be available in the near future. Please join our email list to be the first to know when it becomes available.

What shipping speeds do you offer?

We currently offer two different shipping speeds for domestic orders:

Standard Shipping: 3-5 business days ($6.99)
Express Shipping: 2-3 business days for orders placed before 1:00 PM ET ($30)

Can I track my order?

Yes, you will receive a shipment confirmation email as soon as your order ships. The shipment confirmation email will include a tracking number. Please allow 24-48 hours before tracking your order.

Are Polarheads compatible with my hard hat?

Yes, Polarheads were designed to be compatible with all hard hats. By resting smoothly on the wearers head, Polarheads do not detract from a hard hats impact properties and are therefore in accordance with OSHA regulations and manufacturer recommendations for garments worn underneath hard hats.

Contact Us

¿Tiene preguntas sobre su pedido, comentarios generales o tiene interés en aprender más sobre Polarheads? Genial , nos gustaría saber de usted. Simplemente complete el formulario a continuación y alguien se comunicará con usted lo antes posible (el tiempo de respuesta normalmente es de 48 horas ).

Formulario de contacto